We go to cafés or restaurants to enjoy ourselves, to unwind and to socialise with friends or family. Or we go to eat things which are close to impossible to emulate at home. At Food and Wine Gazette, we take great interest in excellent service and in quality. We believe that service and quality should not be the hallmark of five star hotels or three Michelin star restaurants. We think that anyone who is proud of the service or product they are offering, whether it is just making coffee or a sandwich should deliver it in a perfect way. There are many things which make us cringe but one of the worst is how some people in the catering industry handle glasses and cups. A few mornings ago, at an espresso bar, the barista making the espresso spilled a bit of coffee on the outer rim of the coffee cup. Accidents do happen. He tried to clean it up with his finger without giving a second thought to the fact that this is not done. Not to mention that he was also handling cash. This is … [Read more...]